General Contract of Use for freight wagons (GCU) in Railway Undertakings (RU)
Customer: SBB Cargo, Switzerland
Project tasks
- Analyse the current state, identify weaknesses and strengths, and document responsibilities and workflows
- Develop a target model with clear responsibilities, efficient processes, and the use of new digital tools such as the GCU-Broker
- Implement the new processes, including employee training and the establishment of overarching responsibility for GCU
Our Approach
The project to optimise the GCU (General Contract of Use for freight wagons) tasks within SBB Cargo’s RU (Railway Undertaking) role addressed the growing demands of European freight transport and the increasing expectations for legal and process compliance. The primary goal was to establish a clear and robust organisation of responsibilities within the RU role, meeting both the requirements of the GCU and relevant EU regulations. This realignment was achieved through a systematic review of existing processes and structures. Key challenges included the precise delineation of roles between the railway undertaking and the wagon keeper, as defined by the GCU provisions. In particular, the requirements arising from oversight by the Swiss Federal Office of Transport (FOT) necessitated reorganisation, as unclear responsibilities had previously hindered audit outcomes.
Additionally, action was required for key operational processes such as the re-commissioning of freight wagons after repairs, the verification of GCU-compliant wagons within train formations, and the retrieval of technical wagon data from third-party keepers. These areas are critical for ensuring safety and quality standards. At the same time, the entire scope of GCU tasks is subject to increasing regulation, which will be further intensified by the BAV (Federal Office of Transport in Switzerland) from 2026 onwards. To meet these demands, SBB Cargo’s internal processes must not only become more efficient but also legally sound.
The project was implemented in multiple phases. In the first phase, the current state of GCU tasks was documented, and key strengths and weaknesses were identified. This analysis was completed by May 2024. Building on this, by August 2024, a target process was developed that defines clear responsibilities, optimises existing workflows and incorporates digital solutions such as the GCU-Broker. This tool is intended to replace the manual processing of damage reports, thereby modernising data exchange. Starting in January 2025, the target process will be implemented, with a focus on appointing a central overall responsibility for GCU tasks, covering both strategic and operational duties. The project team included PROSE internal experts and external consultants from BAHNVERSTAND, who provided methodological support and strategic recommendations.
Customer benefit
The implementation of the project delivers significant benefits for customers through more efficient and reliable handling of GCU tasks. Clear responsibilities and improved processes reduce delays and enhance legal certainty in operations. The integration of digital solutions, such as the GCU-Broker, lowers administrative costs and accelerates data exchange. Furthermore, compliance with new legal requirements, particularly EU and FOT regulations, ensures long-term legal security and minimises liability risks. Overall, the project strengthens SBB Cargo’s position in the European freight transport market and ensures sustainable future viability.
