Project audit of the implementation of a depot management system
Customer: Verkehrsbetriebe Zürich (VBZ), Switzerland; PSI Transcom GmbH, Germany / Switzerland
Project tasks
- Project audit
- External advice
- Second opinion
- Mediation
Our Approach
Verkehrsbetriebe Zürich (VBZ) is procuring a new depot management system (BMS) from PSI Transcom GmbH to control its tram depots and bus garages. PROSE carried out an independent project audit on behalf of both parties. The audit aimed to determine whether the project was being handled by both parties in accordance with the requirements for a project in the public transport sector. In addition, VBZ wanted to clarify the extent to which the supplier’s project organisation ensured qualitative and timely project execution. Furthermore, it should be clarified whether any suboptimal project organisation could result in additional financial expenditure on both sides.
PROSE carried out the audit in a two-stage process. In the first phase, both parties were interviewed on-site in an audit meeting about the key issues identified and their respective views were recorded. In a subsequent joint meeting, the first draft of the audit report, including the recommendations of the PROSE auditors, was used as the basis for an initial review. The second phase was organised by focusing on individual key topics in joint meetings of all three parties. Finally, the findings based on the audit report and the recommendations were discussed and finalised.
Customer benefit
VBZ and PSI benefited from the PROSE auditors’ independent perspective and experience in project management and operational issues. By analysing individual key topics, it was possible to illuminate the respective points of view and highlight the perspectives of both parties. As a result, both parties were able to identify potential for improvement in the collaboration.
